Problem Overview
The core issue is that allocations display according to the wallet associated with each account. Users must access the proper account to view their specific allocation.Recommended Steps for Investors
Investors unable to locate an allocation should:- Confirm if they made contributions using different accounts.
- Then, try signing into the specific account associated with that particular allocation.
The data displayed in the investor portal is tied to the account to which the allocation is linked.
Solution for Consolidating Multiple Investments
To combine all investments into a single dashboard:- Transfer all allocations to a single account through the admin dashboard.
- Changing investor accounts can only be done by platform administrators.