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If a wallet has been compromised, immediately transfer the member’s allocation to a new account wallet in Spring.
See How to manage investors inside a deal for instructions.

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Key Point

Moving the allocations to a new account is the only way to make sure the hacker doesn’t have access to modify sensitive data. A hacker who has obtained access to an investor’s wallet can sign into the investor’s portal using their account and manipulate sensitive data.

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Important Note

Simply modifying receiving wallets is insufficient. Hackers can retain login access and potentially alter receiving wallets for open deals where the investor has contributed funds.

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Action for Affected Members

Members with compromised wallets should let your platform’s administrator know immediately to get help modifying the account to which your allocations are linked.