If a wallet has been compromised:
Immediately transfer the member's allocation to a new account wallet in Spring.
If you need help on doing this, use our comprehensive guide on how you can change an account wallet
Moving the allocations to a new account is the only way to make sure the hacker doesn't have access to modify sensitive data.
Be aware that a hacker who has obtained access to an investor's wallet can sign into the investor's portal using their account and manipulate sensitive data.
Important note: Modifying the member's receiving wallets is not a comprehensive solution. The hacker can still retain the ability to sign into the account where allocations are housed and potentially alter the receiving wallets associated with the open deals to which the investor has contributed.
If you are an member whose wallet has been compromised, let your platform's administrator know immediately to get help modifying the account to which your allocations are linked.