> ## Documentation Index
> Fetch the complete documentation index at: https://help.spring.net/llms.txt
> Use this file to discover all available pages before exploring further.

# A wallet I have contributed with has been hacked. What do I do?

> In the scenario that your wallet has been compromised, it is paramount that you contact your platform administrator immediately.

<Warning>
  If a wallet has been compromised please contact your platform's administrator immediately.
</Warning>

The platform administrators will facilitate transferring allocations to a new account wallet within Spring. This transfer process represents the essential safeguard against unauthorized modifications.

A critical security concern: a hacker who has obtained access to an investor's wallet can sign into the investor's portal using their account and manipulate sensitive data.

**Important limitation:** Simply changing receiving wallet addresses provides incomplete protection. Hackers retaining account access could still alter receiving wallets for open investments.

<Note>
  You should always verify with your platform admin that all your allocations have been safely moved to the new account of your choice.
</Note>