> ## Documentation Index
> Fetch the complete documentation index at: https://help.spring.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my KYC "failed" or "declined"?

> Learn why your KYC verification may have failed or been declined on Spring.

## Why is my KYC "Failed" or "Declined"?

Your verification can be unsuccessful if you haven't completed the ID verification correctly or sufficiently.

See [How to complete the KYC process](/en/articles/7965786-how-to-complete-the-kyc-process) for instructions on proper completion.

## I completed my ID verification, but my KYC was rejected. Why?

Rejections occur when an investor is found to have a risk level that is too high. Our team will let you know directly in such cases.