# Access Control
Source: https://help.spring.net/en/articles/10485730-access-control
Learn how to manage investor access in Spring with the Access Control system, including open/closed settings, tier requirements, approval processes, and token balance tracking.
## Overview
The Access Control system enables platform administrators to manage how investors gain access to their platforms, providing customizable access criteria that align with syndicate requirements.
## Access Control Panel
Administrators can configure three independent settings:
1. **Open/Closed Access** – Determines whether new investors can submit applications to the platform. Additional options only apply when the platform is open.
2. **Basic/Tier Requirements** – Specifies whether investors must meet certain tier qualifications before applying. Admins define which tiers trigger Access Control verification.
3. **Automatic/Manual Approvals** – Determines if investors receive instant acceptance or require administrator review after requesting access.
## Welcome Message Customization
Admins can add a rich-text welcome message for investors that displays in:
* Welcome emails sent to approved investors
* A modal window upon first visit after approval
## Tier Checking for Investors
Investors applying to platforms with tier requirements can:
* View the tier requirements directly in the application flow
* Check their current qualification status based on holdings
* Request an immediate eligibility check to reflect recent token acquisitions
# Adding Verified Wallets
Source: https://help.spring.net/en/articles/10486625-adding-verified-wallets
Learn how to verify multiple wallets in Spring to securely meet platform requirements without transferring tokens or NFTs to your login account wallet.
## How to Add Verified Wallets
### 1. Access the Wallet Verification Settings
* Navigate to **Settings** in your Spring account
* Click on **Manage Verified Wallets**
### 2. Add a New Wallet for Verification
* Click **Verify New Wallet**
* If currently connected with your account wallet, **disconnect it**
* Connect with the **wallet that holds the required tokens or NFTs**
### 3. Verify Wallet Ownership
* Connect your wallet using **MetaMask** or another supported wallet
* Sign and approve the verification request to confirm ownership
* Once verified, Spring will scan your wallet for relevant tokens and NFTs
### 4. Viewing Verified Wallets
* After verification, log into your account wallet again and go to **Settings**
* Your login account wallet will be listed alongside additional verified wallets
* The system will automatically check the balance of all verified wallets to determine eligibility for upcoming deals
## Benefits of Verifying Wallets
* **Security:** Keep your tokens or NFTs in separate wallets while still meeting eligibility requirements
* **Flexibility:** Use multiple wallets without transferring assets to your account wallet
* **Automatic Eligibility:** The system fetches balances from verified wallets to determine if you qualify for deals
# Investor Portal 101
Source: https://help.spring.net/en/articles/6995886-investor-portal-101
Investor Portal: View & invest in deals, manage portfolio, and set default information. Wallet, membership, & social settings in one place.
## Learn everything from signing up to investing inside the Investor Portal
The Investor Portal is the dashboard investors use to get a full overview of their investments through Spring.
The Investor Portal allows you to:
* View and trade all OTC-enabled deals on the **Trading** page.
* View deals that are fundraising and have a public pool. These can be viewed from the **Fundraising** page.
* View the past projects the platform has raised funds for in the **Past Project** section on the Fundraising page.
* View and manage all past investments they have made through the **Portfolio** page.
* You can set and change the default information used when investing, such as wallets, contact information, social handles, and email, in your **Settings**.
# What chains can I distribute tokens from?
Source: https://help.spring.net/en/articles/6995958-what-chains-can-i-distribute-tokens-from
Learn which blockchains are supported for token distribution on Spring.
Spring supports token distribution across 22 blockchain networks:
* Ethereum
* Binance Smart Chain
* Polygon
* Avalanche
* Fantom
* Arbitrum
* Optimism
* Ronin
* Base
* Canto
* Linea
* Blast
* Taiko
* Merlin Chain
* Waterfall Network
* Moonbeam
* Mode
* Sei
* Peaq
* Zetachain
* ZKsync
* Bitfinity
The distribution works with ERC20-compatible tokens.
You can also distribute on non-EVM chains through our manual distribution process. See [Distribute tokens on non-EVM chains](/en/articles/7956654-distribute-tokens-on-non-evm-chains) for more details.
## Security
The smart contract has been audited and approved by [Certik](https://www.certik.com/projects/presail#audit).
# Best practices for a successful verification
Source: https://help.spring.net/en/articles/6996315-best-practices-for-a-successful-verification
Get KYC verified on Spring before investing. Fill out basic info, use a valid ID, and take a selfie. Verification takes around 2.5 minutes.
## Before Starting Verification
You'll need two essential items:
1. **Valid Government-Issued Photo ID**
* Must not be expired
2. **Device with Camera**
* Mobile devices are preferred for superior photo quality compared to webcams
The quality of the images captured improves success rates dramatically.
## What You'll Be Asked to Do
The verification process involves three steps:
1. Specify your country of citizenship and residency
2. Provide a valid government-issued photo ID
3. Take a selfie
### Photography Guidelines
* Ensure images are clear, well-lit (not too dark or bright), and free from glare
* Keep your ID fully visible; lay it flat for photos
* Remove sunglasses, masks, and accessories from your face
* Avoid overhead lighting that creates shadows
* Don't position yourself directly in front of bright light sources
## KYC Status Definitions
| Status | Meaning |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Not started** | Verification process hasn't begun |
| **Expired** | After you verify your documents or selfie, you will have 24 hours to come back to complete the process. If not, the status will change to 'expired'. |
| **Pending** | Under review; may take up to 24 hours |
| **Declined** | Verification didn't meet requirements |
| **Approved** | Verified and cleared to invest |
| **Rejected** | High-risk assessment determined ineligibility |
## FAQ
**Minimum Age?**
You must be at least 18 years old.
**Recommended ID Type?**
The recommended ID type for identity verification is a valid passport. It contains all necessary information and accelerates approval.
**Timeline?**
The identity verification process generally takes 2-3 minutes. Most approvals happen immediately, though complex cases may require 1-5 days.
**Excluded Countries/Regions?**
* Iran
* Myanmar
* North Korea
* Russia
* Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson (Ukraine)
These exclusions address sanctions risk, money laundering, and terrorist financing risks.
# How to import past deals into Spring
Source: https://help.spring.net/en/articles/6998840-how-to-import-past-deals-into-spring
Learn how to import deals to Spring! We support Excel, CSV, and .tsv file types. No limit on deals to import.
## Overview
Spring enables users to import all historical deals and investment rounds into the platform. This feature is particularly valuable for organizations managing multiple fundraising activities in a centralized location.
## When to Use the Importer
The import functionality proves especially useful when:
* You possess numerous deals or investment rounds completed before adopting Spring and want centralized raise management
* You need to reflect allocations in allocation management for stakeholders who haven't contributed on-chain (FIAT investors, team members, advisors with token vesting)
* You want to enable OTC trading for previously completed deals or rounds
* You need to distribute tokens and manage vesting schedules across multiple deals in one system
* You want to provide investors with a unified view of all their deals through Spring's investor portal
## Supported File Formats
Spring accepts the following spreadsheet formats:
* Excel / Spreadsheets
* CSV
* .tsv (tab-separated values)
The platform employs an automated importer that scans and extracts data from specified fields.
## Required Data Fields
**Essential information:**
* Investor wallet address
* Fee percentage (use 0 if no fee applies)
**Plus at least one of:**
* Invested amount or allocation (before fee)
* Invested amount or allocation (after fee)
## Import Process
Users prepare deal/round data in spreadsheet format. Spring reviews the data format, provides feedback, and initiates the import once both parties confirm clarity.
## Import Volume
There is no limit on the number of deals importable. Average clients typically import 10-20 deals, though some have successfully imported over 200.
## Timeline
Import completion typically requires **24-48 hours** and depends on:
* Data cleaning requirements (clarity on fees, wallet addresses)
* Total number of deals being imported
# Best practices for wallet setup
Source: https://help.spring.net/en/articles/6999757-best-practices-for-wallet-setup
Don't speed up transactions. Use MetaMask as your wallet. And learn how to enable and configure your Ledger to make contributions.
## Wallet Tips
**Key recommendations:**
* Ensure browser extensions aren't conflicting with your connection
* Clear browser cookies and cache
* Recommended wallet: **MetaMask**
* Avoid accelerating transactions as this causes problematic behavior
## Investing with a Ledger Hardware Wallet
Setup requires adjusting configurations in both MetaMask and on your Ledger device.
### MetaMask Configuration
1. Navigate to **Settings**
2. Select **Advanced**
3. Verify **Preferred Ledger Connection Type** is set to "WebHID"
### Ledger Device Setup
1. Connect and unlock your Ledger device
2. Launch the **Ethereum (ETH)** application
3. Navigate to **Settings** using the right button, then confirm with both buttons
4. Enable transaction blind signing when prompted
5. Confirmation displays **Enabled**—you're ready to proceed
# Which currencies can you use to raise funds?
Source: https://help.spring.net/en/articles/7003092-which-currencies-can-you-use-to-raise-funds
Spring supports raising funds in stablecoins and native coins on a variety of chains.
Users can select their preferred blockchain and currency for each fundraising campaign individually. The platform accommodates all EVM-compatible chains and invites users to request additional options not currently listed.
## Supported Currencies by Blockchain
### Ethereum
* ETH (native)
* USDC
### Binance Smart Chain (BSC)
* BNB (native)
* B-USDT
* B-USDC
* BUSD
### Base
* USDC
### Ronin
* RON (native)
* USDC
### Optimism
* USDC
* USDT
### Arbitrum
* USDC
* USDT
### Canto
* Canto (native)
* USDC
### Taiko
* USDC
### Fantom
* FTM (native)
### Polygon
* MATIC (native)
* USDT
* USDC
Unlisted chains or currencies can be accommodated upon request. Contact support to add new options.
# How to manage investors inside a deal
Source: https://help.spring.net/en/articles/7007612-how-to-manage-investors-inside-a-deal
Learn how to use Spring's allocation management features.
## How the different allocation management features work
## How can you use the different allocation management features?
1. **Overview** — Quickly view and update the receiving wallet for investors. Additionally, you can track all events related to the specific wallet and deal
2. **Transfer** — Easily transfer an allocation to a new wallet. If an investor's wallet has been compromised or hacked, it is imperative that you move all the investor's allocations to a new account
3. **Adjust allocation** — Adjust the wallet allocation. You can add and subtract allocations from the investor's wallet.
4. **Change pool** — Enables you to move an investor to a different pool. This is useful if you prefer to place the investor in a pool other than the one they originally contributed to.
5. **Form info** — View the questions and consents provided by investors when they invested in the deal.
# What do the different statuses mean in your admin portal?
Source: https://help.spring.net/en/articles/7044254-what-do-the-different-statuses-mean-in-your-admin-portal
Each status in your admin portal explained.
Every deal created in Spring's admin portal receives a status designation. Understanding these statuses helps you track your fundraising progress from inception through completion.
## Status Reference Table
| Status | Meaning |
| ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| **Preparing** | Every new deal starts in the preparing state. It means that the deal is not yet published and requires additional information before launching. |
| **Scheduled** | A deal has been set to launch at a predetermined time. |
| **Fundraising** | The deal is live and investable. Investors can now go to the contribution page and invest. |
| **Closed** | Fundraising has ended; investors cannot contribute further. Token distributions may now commence. |
| **Distributing** | You've made your first distribution. |
| **Completed** | You've made the final distribution. |
| **Refunded** | All investors were refunded. |
| **Archived** | Used when no other status applies. Notably, investors no longer see the 'archived' state and instead view the deal's previous active status. |
| **OTC Enabled** | Over-the-counter trading is activated but the fundraiser remains open. |
| **OTC Active** | The deal is tradable and investors can see the deal in the 'Trading' section. |
# Setting up a fundraise
Source: https://help.spring.net/en/articles/7044284-setting-up-a-fundraise
A step-by-step guide on how to create a deal and start collecting funds from investors.
## How to set up a fundraise
### To set up your fundraise
1. **Create a deal:** Navigate to **Deals** in your Admin panel and click **New deal**.
2. **Add deal info:** Add key details about the deal and customize specific details like vesting summary and investment target.
3. **Add pool(s):** You'll need to create at least one pool before you fundraise. Pools control who gets access to your deal, and on what terms. Go to **Fundraising > Pools**.
4. **Start fundraising:** Once you click **Start Fundraise**, you can share the investment link so your investors can start investing in the deal.
* You can start immediately or schedule a future raise.
* To share with investors: copy the pool link to share.
* Fundraising can be paused and resumed at any time.
## What is a pool?
Pools determine who gets access to your deal, and on what terms.
### Pool Types
* **Private Pool:** Share a unique link with investors. Only link recipients can access and invest.
* **All Members Pool:** Makes the deal visible to everyone on your platform, appearing on the Fundraising page.
* **Whitelist Pool:** Manually add wallet addresses with specific maximum and minimum contribution limits per wallet.
* **Tier-based pools:** Create pools based on criteria like token holdings, NFTs, or user levels.
### Pool Management
* **Open to Contributions:** Toggle controls when pools become available for investment during fundraising.
* **Pool Cap:** Sets the maximum contribution limit; the pool automatically closes once reached.
Create different pools within one deal with unique rulesets for different investor tiers or groups. Pools can be edited during fundraising.
# How to do refunds on the Spring platform
Source: https://help.spring.net/en/articles/7054141-how-to-do-refunds-on-the-spring-platform
With Spring, you can choose to refund a single investor or do a bulk refund to a group of investors.
## How to refund investors
## How to refund: Step-by-step guide
1. Click on the deal requiring the refund
2. Navigate to the fundraising tab
3. Select investor(s) using checkboxes on the left
4. Click the blue refund button
5. Choose the amount or percentage to refund, click next, and choose the chain and currency
6. Click the blue Proceed to Payment button. Ensure that you set the spending cap to default in your wallet
7. Click Pay and confirm in your wallet
8. The refund is now completed. You can view the TX hash at the bottom of the modal
9. The investor gets an email notification, and their allocation is updated automatically
## Which wallet will the investors receive the refunds on?
When refunding through Spring, we select the wallet the investor used as their EVM-receiving wallet while making the investment.
The refund will not necessarily be sent to the wallet the investor invested from.
# Which wallet providers can I use?
Source: https://help.spring.net/en/articles/7192177-which-wallet-providers-can-i-use
Spring supports all EVM wallets. Most common wallets to use: Metamask, Ronin and Phantom.
## EVM wallets
Spring supports all EVM wallet providers. The platform continues to expand wallet extension compatibility, and users unable to locate their preferred wallet in the "WalletConnect" option can contact support for additional setup.
The most frequently utilized wallet providers include:
* Metamask
* Ronin
* Phantom
For alternative wallet providers, users should select the "WalletConnect" option and choose their preferred provider from the available menu.
![WalletConnect options]()
If you want to connect with another wallet provider: Click "WalletConnect" and select the wallet provider you want from the menu.
# Why is identity verification important?
Source: https://help.spring.net/en/articles/7931072-why-is-identity-verification-important
Understand the importance of identity verification for anti-money laundering compliance.
## Main Purpose
For businesses subject to anti-money laundering regulations, knowing the identity of your customers is required. Verification involves collecting valid identification documents, typically passports, to confirm customer identity.
## Key Objectives
The verification process aims to protect customers from financial crime while preventing money laundering and terrorist financing. The more you know about your members, the more you can make sure your community is kept safe.
## Web3 Context
The blockchain environment presents specific risks, including instances of fraud and asset loss due to anonymity. Without identity verification, individuals can disappear with funds, making compliance and business protection essential.
## Spring's ID & Biometric Verification Feature
### Activation
The feature activates through KYC (Know Your Customer) requirements during fundraising setup.
### Process Requirements
* Members must provide valid government ID
* Biometric verification confirms identity
* Failed verification blocks deal investment access
* High-risk members or those associated with illegal activities trigger notifications
### Standards
The methods for collecting and verifying ID and biometric data are rigorous, comprehensive, and stringent.
# What is KYC?
Source: https://help.spring.net/en/articles/7931107-what-is-kyc
Learn about Know Your Customer (KYC) verification and why it matters for investment platforms.
## Definition
KYC stands for 'know-your-customer.' It is a process of verifying customers' identities and assessing their risks. The practice aims to establish trust, enhance security, and maintain business-customer relationship integrity.
## Why KYC Matters
For venture capital firms, investment syndicates, and projects, understanding investor identity and background is critical. The process involves requiring investors to present valid identification and conducting screenings to determine whether individuals have ties to unlawful or sanctioned activities.
## Spring's KYC Requirements
Spring mandates KYC verification for all new users through:
* Government ID submission with biometric verification
* Collection and analysis of identification and biometric data
* Sanctions screening, PEP (Politically Exposed Person) screening, and adverse media screening for verified investors
* Notifications to clients if investors are flagged as high-risk or linked to illicit activities
The verification process combines automated checks with manual reviews, employing rigorous due diligence methodology. Spring analyzes identified risks before making approval or rejection decisions.
# What is sanctions screening?
Source: https://help.spring.net/en/articles/7931113-what-is-sanctions-screening
Learn about sanctions screening and how Spring implements it in the KYC process.
## Definition
Sanction screening is a process used to check individuals, organizations, or entities against official sanction lists.
Governments and international bodies maintain these lists to identify and restrict dealings with parties involved in prohibited activities, including terrorism, human rights abuses, or nuclear proliferation.
## Spring's Implementation
Spring incorporates automatic sanctions and watchlist screening into its Know Your Customer (KYC) process for investors. The screening checks against UN, EU, US, and UK sanctions lists and other blacklists and exclusions lists.
The system evaluates investor names, countries, and other identifying information against sanctioned parties databases. If an investor or associated wallet matches a sanctioned entity, the platform notifies the user and prevents the investment from proceeding.
# What is adverse media screening?
Source: https://help.spring.net/en/articles/7931115-what-is-adverse-media-screening
Learn about adverse media screening as part of the Know Your Customer (KYC) framework.
## Definition
Adverse media screening involves investigating public sources such as the media and the internet to determine if an individual or entity has been mentioned for engaging in illegal activities or negative behaviors.
This is an investigative component of the Know Your Customer (KYC) framework.
While having a 'clean record' does not guarantee a person's integrity, conducting adverse media screening helps uncover potential red flags that should have been identified.
# What is on-chain transaction screening?
Source: https://help.spring.net/en/articles/7931116-what-is-on-chain-transaction-screening
Learn about Spring's screening processes for wallet addresses and transactions to ensure compliance.
All wallet addresses that interact with the Spring platform undergo screening against OFAC crypto-specific sanctions to prevent engagement with individuals or organizations linked to illegal activities.
Spring performs additional on-chain examinations of wallets and transactions for investors flagged as high-risk. This process involves tracing the origin and flow of funds and comparing them against risk categories to determine exclusion eligibility.
## Risk Areas Covered
The screening covers several risk areas:
* Sanctions exposure
* Money laundering and financial crime
* Links to terrorism and terrorist organizations
* Other illegal or illicit activities and content
# What is money laundering?
Source: https://help.spring.net/en/articles/7931119-what-is-money-laundering
Learn about money laundering, its sources, and how to prevent it in investment contexts.
## Definition
Money laundering is the process of making illegally obtained funds appear legal or legitimate.
## Sources of Illegal Funds
Examples include:
* Proceeds from drug trafficking
* Human trafficking and organized crime activities
* Bribery and corruption
* Fraud schemes
* Tax evasion
## How Money Laundering Works
Money laundering involves disguising the true source of funds to make them seem like they came from legitimate sources. Criminals accomplish this through creating complex transactions to obscure the money's origin.
## Prevention Guidance for Investment Groups
Consider these critical questions:
1. Do I know the source of funds for each investor?
2. Have I received documentation or proof to verify the source of funds?
3. Is the fund owner in a position to have legally obtained the funds?
Answering "no" to these questions represents a red flag.
# What is AML?
Source: https://help.spring.net/en/articles/7931224-what-is-aml
Learn about Anti-Money Laundering (AML) laws, regulations, and practices.
AML stands for Anti-Money Laundering. It refers to laws, regulations, and practices aimed at preventing the illegal process of disguising the origins of illicitly obtained money.
For businesses that are subject to such laws, AML involves implementing measures to detect and deter money laundering activities, such as terrorism financing, drug trafficking, or fraud.
Without robust AML systems in place, your business can risk becoming an unwitting participant in criminal activities.
# What is CTF?
Source: https://help.spring.net/en/articles/7931227-what-is-ctf
Learn about Counter-Terrorism Financing (CTF) and its importance for investment platforms.
CTF, or Counter-Terrorism Financing, refers to measures taken to prevent the funding of terrorist activities. Terrorist financing involves providing financial support or resources, directly or indirectly, to individuals, groups, or organizations involved in terrorism.
Investment groups without CTF measures in place are at risk of enabling fund transactions that ultimately lead to terrorism and pose risks to global security.
# What is corruption?
Source: https://help.spring.net/en/articles/7931232-what-is-corruption
Learn about corruption and its relevance to compliance in investment contexts.
Corruption is when people in power misuse their position for personal gain. It can involve bribery, fraud, or abusing their authority. Corruption is harmful because it leads to unfairness, inequality, and a lack of trust in institutions.
Preventing and addressing corruption remains essential for maintaining societal fairness and accountability.
Managing corruption risk is particularly relevant in the context of PEP, because PEP are more exposed to bribery, abuse of power, and mismanagement of public funds.
# What is a PEP, and why is it important?
Source: https://help.spring.net/en/articles/7931235-what-is-a-pep-and-why-is-it-important
Learn about Politically Exposed Persons (PEPs) and why enhanced due diligence is required.
## Definition
A PEP refers to an individual who holds or has held a prominent public position or a position of influence, making them more susceptible to involvement in corruption or illicit activities.
## Who Qualifies as a PEP
The category encompasses high-ranking government officials, politicians, senior executives of state-owned enterprises, and individuals with close associations to such positions.
## Regulatory Importance
Enhanced due diligence measures are applied to prevent corruption, money laundering and other financial crimes when dealing with PEPs.
# How to export a spreadsheet of your allocation management
Source: https://help.spring.net/en/articles/7952496-how-to-export-a-spreadsheet-of-your-allocation-management
It is easy to export the allocation management as a spreadsheet for any deal you have created on Spring.
## How to Export a Deal
## Export Your Allocation Management
Every deal in Spring can be exported as an Excel file (.xls) containing comprehensive allocation details.
**Steps to export:**
1. Select the specific deal requiring export
2. Navigate to the Fundraising tab
3. Click the Export button to automatically download the .xls file
## What Is Included in the Export?
The spreadsheet contains twelve data categories:
1. EVM Receiving Wallet
2. Non-EVM Receiving Wallet (conditional)
3. Pre-Fee Allocation
4. Post-Fee Allocation
5. Share Weight (%)
6. Total Allocated Tokens
7. Email
8. Social Media Usernames
9. Custom Questions & Replies
10. KYC Approved (if enabled)
11. ID Issuing Country (if KYC enabled)
12. Event Log
# How to manually add an investor to a deal
Source: https://help.spring.net/en/articles/7952585-how-to-manually-add-an-investor-to-a-deal
If investors have contributed outside of Spring, this guide will show you how to add the investors to your allocation management.
## How to manually add investors
## Add an investor to a deal
1. Click on the **Deal** you want to add the investor to.
2. Navigate to the **Fundraising** tab.
3. Click on the blue **Add Investor** button.
4. Add in the information about the investor.
5. Once the investor is added, they will be part of the allocation management.
6. Click on the **Investors Entry** to add any missing information about the investor.
7. If the contact info is missing, the investor can add this in the **Investor Portal Settings**.
8. If the investor is new, the investor must join your platform in the **Investor Portal Settings**. An email will be sent out.
9. When the investor is successfully added, they will be able to view their allocation in their **Portfolio**.
# Does Spring support FIAT investments?
Source: https://help.spring.net/en/articles/7952687-does-spring-support-fiat-investments
Learn how you can easily reflect an allocation done through FIAT in the allocation management of your raise.
Spring doesn't offer direct FIAT on-ramp functionality. However, the platform allows you to document and track allocations completed through traditional currency without requiring an on-chain transaction.
While you still have to receive the FIAT outside Spring, the investment can be managed inside Spring like any other allocation.
## FIAT Investment Process
The platform uses the Spring importer tool to add FIAT-based investments to your fundraising records. This tool assists in uploading investor contact details and contribution amounts made via traditional currency into the allocation management system.
For detailed import procedures, see [How to import past deals into Spring](/en/articles/6998840-how-to-import-past-deals-into-spring).
## Investor Benefits
Investors contributing through FIAT receive token allocations according to the established vesting schedule, matching the treatment of other contributors. Their investment details become visible in the investor portal, providing the same visibility as blockchain-based investments.
# How to change the wallet you receive tokens on
Source: https://help.spring.net/en/articles/7953886-how-to-change-the-wallet-you-receive-tokens-on
As an investor, you can change the wallet address in which you receive tokens if the deal is still open for new contributions.
## Key Information
There are two methods for updating your token receipt wallet:
1. **Self-Service:** You can independently modify the wallet address, provided the platform owner has enabled editing permissions for that specific deal.
2. **Administrator Assistance:** A platform administrator can make the change on your behalf.
## Important Distinctions
### Account Wallet vs. Receiving Wallet
Changing the receiving wallet does **not** change your account wallet.
Your allocation remains visible in the investor portal linked to your login credentials, not your new receiving wallet.
### Moving Allocations Between Accounts
To transfer your allocation to a different account for visibility in another investor portal, you must request assistance from a platform administrator—this cannot be done independently.
# An investor is unable to view an allocation in their investor portal. How should I proceed?
Source: https://help.spring.net/en/articles/7953936-an-investor-is-unable-to-view-an-allocation-in-their-investor-portal-how-should-i-proceed
Allocations in the investor portal are displayed based on account wallets. By logging in to the correct account, you'll see your allocation.
## Problem Overview
The core issue is that allocations display according to the wallet associated with each account. Users must access the proper account to view their specific allocation.
## Recommended Steps for Investors
Investors unable to locate an allocation should:
1. Confirm if they made contributions using different accounts.
2. Then, try signing into the specific account associated with that particular allocation.
The data displayed in the investor portal is tied to the account to which the allocation is linked.
## Solution for Consolidating Multiple Investments
To combine all investments into a single dashboard:
1. Transfer all allocations to a single account through the admin dashboard.
2. Changing investor accounts can only be done by platform administrators.
# An investor's wallet has been hacked. What should I do?
Source: https://help.spring.net/en/articles/7954008-an-investor-s-wallet-has-been-hacked-what-should-i-do
In the scenario that a wallet has been compromised, it is paramount that you move the investor's allocations to a new account.
If a wallet has been compromised, immediately transfer the member's allocation to a new account wallet in Spring.
See [How to manage investors inside a deal](/en/articles/7007612-how-to-manage-investors-inside-a-deal) for instructions.
## Key Point
Moving the allocations to a new account is the only way to make sure the hacker doesn't have access to modify sensitive data.
A hacker who has obtained access to an investor's wallet can sign into the investor's portal using their account and manipulate sensitive data.
## Important Note
Simply modifying receiving wallets is insufficient. Hackers can retain login access and potentially alter receiving wallets for open deals where the investor has contributed funds.
## Action for Affected Members
Members with compromised wallets should let your platform's administrator know immediately to get help modifying the account to which your allocations are linked.
# A wallet I have contributed with has been hacked. What do I do?
Source: https://help.spring.net/en/articles/7954024-a-wallet-i-have-contributed-with-has-been-hacked-what-do-i-do
In the scenario that your wallet has been compromised, it is paramount that you contact your platform administrator immediately.
If a wallet has been compromised please contact your platform's administrator immediately.
The platform administrators will facilitate transferring allocations to a new account wallet within Spring. This transfer process represents the essential safeguard against unauthorized modifications.
A critical security concern: a hacker who has obtained access to an investor's wallet can sign into the investor's portal using their account and manipulate sensitive data.
**Important limitation:** Simply changing receiving wallet addresses provides incomplete protection. Hackers retaining account access could still alter receiving wallets for open investments.
You should always verify with your platform admin that all your allocations have been safely moved to the new account of your choice.
# An allocation is missing in my investor portal. What do I do?
Source: https://help.spring.net/en/articles/7954027-an-allocation-is-missing-in-my-investor-portal-what-do-i-do
Learn what to do if you cannot see a specific allocation in your investor portal.
If you do not see a specific allocation in your investor portal, you should:
1. Check if you made contributions using different accounts.
2. Then, try signing into the specific account associated with that particular allocation.
The data displayed in the investor portal is tied to the account to which the allocation is linked.
To unify all investments into one single portal:
Transfer all allocations to a single account through the admin dashboard. Changing investor accounts can only be done by platform administrators. Please contact your platform's admin to do this.
# Distribute tokens on non-EVM chains
Source: https://help.spring.net/en/articles/7956654-distribute-tokens-on-non-evm-chains
Learn how to distribute tokens on any chain that is not natively supported by Spring.
## How to distribute tokens on non-EVM chains
Currently, we have a manual distribution flow that lets you distribute on any chain that is not natively supported by Spring. We are continuously adding distribution support for new blockchains.
## How to Set Up a Non-EVM Distribution with Spring
### 1. Collect Wallet Information
* Navigate to Deal Info > Collect Information
* Gather investors' receiving wallet addresses for non-EVM chains
* Note: investors can change their receiving wallets at a later stage of the fundraise as well
### 2. Prepare Distribution
* Click Prepare Distribution
* Configure blockchain and token address details
### 3. Select Manual Distribution
* View batch breakdown
* Copy cap table
* Choose from recommended distribution services
### 4. Execute Distribution
* Complete distribution through selected service
### 5. Finalize on Platform
* Return to Spring platform
* Leave note documenting manual distribution
* Click Complete Distribution
* Investors will receive an email notification
* The vesting progress will be updated, allowing investors to track the next unlock directly in their portfolios
### 6. Post-Distribution Options
* Enable OTC on deal after completion
# How can I see when I get the next distribution in a deal?
Source: https://help.spring.net/en/articles/7956676-how-can-i-see-when-i-get-the-next-distribution-in-a-deal
Check your vesting schedule across all contributed deals and view token distribution timelines through Spring's portfolio interface.
The **Portfolio** tab enables you to view the next unlock of all the deals to which you have contributed. Vesting information can be found within a deal in the portfolio section of your portal.
See all opportunities and portfolio data across all platforms you have access to by navigating to the **Global Overview.**
![Portfolio vesting schedule interface]()
Spring does not distribute tokens on behalf of any party. The platform cannot provide detailed vesting status information. This information can only be provided by the individual(s) responsible for sending you tokens.
# How to complete the KYC process
Source: https://help.spring.net/en/articles/7965786-how-to-complete-the-kyc-process
Guide for completing Know Your Customer (KYC) verification on the Spring platform, including identity verification requirements and troubleshooting steps.
## The KYC Process
To complete KYC, you'll need to provide all the information below:
![KYC process requirements]()
Include your full name with correct spelling to avoid errors or delays. The name you write in the 'About you' field must match exactly the one in your ID.
## ID Upload Requirements
### Checklist for Valid ID:
* Not expired
* Contains date of birth
* Clear and legible presentation
* Free from light reflection
Uploading your passport will speed up the KYC process. Uploading other types of ID may prolong the KYC process.
Available ID types depend on country selection. For certain jurisdictions, only passports are accepted. See [Accepted IDs for KYC](/en/articles/8736254-accepted-ids-for-kyc) for an overview of passport-only requirements.
Providing false information or an inauthentic ID (fake ID, modified ID, or someone else's ID) will ban you from registration and investment.
## Selfie Requirements
The selfie must clearly display the face from front, left, and right angles:
* Position face center, then move left and right
* Remove obstacles (glasses, etc.)
* Ensure adequate lighting
* Maintain clarity (no blur)
## KYC Status Explanations
**"KYC is pending"** indicates incomplete or incorrect verification. Contact: [compliance@spring.net](mailto:compliance@spring.net) with your wallet address.
**"Needs review"** means compliance analysis is underway. Do not resubmit, as this delays processing.
# Why is my KYC "failed" or "declined"?
Source: https://help.spring.net/en/articles/7965815-why-is-my-kyc-failed-or-declined
Learn why your KYC verification may have failed or been declined on Spring.
## Why is my KYC "Failed" or "Declined"?
Your verification can be unsuccessful if you haven't completed the ID verification correctly or sufficiently.
See [How to complete the KYC process](/en/articles/7965786-how-to-complete-the-kyc-process) for instructions on proper completion.
## I completed my ID verification, but my KYC was rejected. Why?
Rejections occur when an investor is found to have a risk level that is too high. Our team will let you know directly in such cases.
# Why is my KYC "pending" and how do I proceed?
Source: https://help.spring.net/en/articles/7965840-why-is-my-kyc-pending-and-how-do-i-proceed
Learn why your KYC verification is pending and how to proceed with the verification process.
## Overview
When your Know Your Customer verification remains in a pending state, there are two primary causes: either your identity verification is incomplete or inaccurate, or the team requires supplementary information.
## Completing ID Verification Correctly
To properly complete the identity verification process, follow the detailed instructions in [How to complete the KYC process](/en/articles/7965786-how-to-complete-the-kyc-process).
## Receiving Notification of Additional Information Needs
The system communicates additional information requirements through email notifications. If no communication has been received, this indicates you must return and ensure the identity verification was completed accurately per the previous section.
## Accelerating the Review Process
Prompt email monitoring and providing accurate information during responses reduces back-and-forth communication delays, thereby expediting the overall verification timeline.
# What is an account wallet?
Source: https://help.spring.net/en/articles/7973450-what-is-an-account-wallet
Overview of account wallets on Spring's platform and their relationship to investor allocations and contributions.
An account wallet serves as the wallet address used to log in to Spring's platform and connects directly to the investor's contribution wallet.
## Key Points
### Allocation Assignment
* Allocations display in the investor portal based on the account wallet used for contributions
* Investors may select different wallets for token receipt, but the allocation will still belong to the investor portal of the account wallet
### Single Wallet Recommendation
* Every time an investor connects and contributes through a new wallet, a distinct account is established
* Platform recommends restricting contributions to one wallet per account
### Multiple Account Consequences
* Contributions across multiple accounts result in allocations spread across separate investor portals
* Platform administrators can consolidate allocations
If a wallet is compromised, it is imperative that you move all the investor's allocations to a new account wallet. Until moved, allocations remain at risk.
# Does Spring have multi-sig support?
Source: https://help.spring.net/en/articles/7974931-does-spring-have-multi-sig-support
A guide detailing Spring's current multi-signature wallet capabilities and limitations.
## Current Support
Spring enables users to add a Multi-sig wallet address as the fundraising wallet.
## Current Limitations
The platform does not yet support:
* Logging in using a multi-sig wallet
* Contributing through a multi-sig wallet
## Workaround
Despite these restrictions, there's an alternative pathway: an investor can still contribute directly to your contribution wallet using a multi-sig wallet. Users can subsequently add the transaction hash to allocation management after the contribution is made. This requires manual addition of the investor to the allocation management system.
The team plans to expand multi-sig support in the future.
# How can I see which wallet I will receive tokens on?
Source: https://help.spring.net/en/articles/7976118-how-can-i-see-which-wallet-i-will-receive-tokens-on
Learn how to find which wallet address will receive your tokens on the Spring platform.
When contributing to a deal, the wallet you will receive tokens on is the wallet you have contributed from, unless you specify a different EVM or Non-EVM wallet when contributing.
## Instructions for Finding Wallet Information
### For specific deal wallets
Navigate to your investor portal's Portfolio tab, select the relevant Project, then access the "Wallets & answers" tab to view receiving wallet details.
### For claimable tokens
Claimable tokens are always sent to your account wallet. Users can log into the Portfolio tab with their account wallet and claim tokens directly from the specific project.
# Token distribution with Spring
Source: https://help.spring.net/en/articles/7976123-token-distribution-with-spring
In this guide, we have provided a detailed video showing how you can distribute tokens to your investors.
## How to distribute tokens with Spring
## Step-by-step process
1. **Navigate to Distributions**
* Set up vesting schedule by clicking "Create schedule" (editable later via "Edit schedule")
2. **Click Prepare distribution**
* Select the network and token for distribution
3. **Select Generate a breakdown**
* System automatically updates token distribution amounts for all investors
* Switch to desired wallet in browser; ensure correct chain connection
4. **Click Distribute now**
5. **Select Proceed to payment and click Pay**
6. **Complete on-chain transaction**
* Distribute tokens in batch to entire cap table in one transaction using Spring's smart contract (multi-send)
## Post-distribution
The vesting progress automatically updates, and investors receive distribution emails. Bot notifications can be configured for Telegram and Discord. Repeat steps for subsequent distributions.
# How to get started with OTC trading on your platform
Source: https://help.spring.net/en/articles/7977089-how-to-get-started-with-otc-trading-on-your-platform
This guide will show you the benefits of the OTC marketplace and how you can take advantage of it.
## What is Spring's OTC Trading?
Our OTC Trading allows investors to list, buy, and sell their off-chain allocations in a secondary marketplace inside your platform.
Participants can transact allocations before token launch (Pre-TGE) or after vesting commences (Post-TGE).
## Benefits
* Purchase and liquidate locked allocations immediately
* Create buy/sell orders to acquire additional allocations or achieve liquidity
## Activation Steps
1. Navigate to the **OTC** tab
2. Define your **EVM Escrow Wallet** and **Escrow Fee**
3. Go to the **Deals** tab
4. Select the desired **Deal**
5. Toggle the OTC button to activate trading
For an allocation to be eligible for sale, OTC trading must be activated by the platform admin for the respective deal.
## Fee Structure
Two fee components apply to transactions:
* **Escrow Fee:** Platform manager-determined charge
* **Service Fee:** A 2.5% fee by Spring on all OTC trades
Fees add to the purchase amount. Example: A \$1,000 transaction incurs additional fees charged to the buyer.
# Logging in to the Investor Portal
Source: https://help.spring.net/en/articles/7977204-logging-in-to-the-investor-portal
Learn how to log into your personal investor portal on the Spring platform.
In order to log into your personal investor portal, you need to go to the domain URL of the platform you are investing through. You can find this domain as part of a contribution page you are investing through, or by asking your platform manager what the URL is.
An example of a platform URL: `https://yourplatform.spring.net`
![Example platform URL]()
After navigating to the domain URL of the platform you belong to or the Global overview, you need to connect your wallet to the platform and sign in. You can sign in using WalletConnect and select your wallet of choice (ex: Metamask).
![WalletConnect sign-in interface]()
After signing the transaction that pops up for connecting to the platform, you can see your Investor Portal, which contains everything you need to know about your investments.
If you are missing an allocation in your portal, it might be because it belongs to another account.
# How to send tokens to claiming
Source: https://help.spring.net/en/articles/7977220-how-to-send-tokens-to-claiming
Learn how to use Spring's claiming feature and how your investors can claim their tokens.
## The Spring Claiming Feature
## Step-by-step process
1. **Create vesting schedule** – Set up your desired schedule; editable via "Edit schedule" button
2. **Prepare distribution** – Select Ethereum network and token to distribute
3. **Generate breakdown** – Choose "Use claiming" option; system auto-updates token amounts. Ensure wallet connectivity to Ethereum chain
4. **Send to claim** – Initiate the claiming process
5. **Approve tokens** – Authorize token spending via on-chain wallet approval
6. **Proceed to payment** – Complete payment by clicking "Pay"
7. **Complete transaction** – Finalize on-chain transaction distributing tokens to Spring's claiming contract
8. **Automatic updates** – Vesting progress updates; investors receive distribution email notification
9. **Token claiming** – Investors log into platform and claim tokens from portfolio deals
# Can I have multiple fundraising wallets in a deal?
Source: https://help.spring.net/en/articles/7977233-can-i-have-multiple-fundraising-wallets-in-a-deal
Learn about fundraising wallet limitations and alternatives in Spring deals.
It is currently only possible to have a single fundraising wallet in a deal.
However, you can still collect funds on multiple EVM chains on the one fundraising wallet you set.
## Alternative Solution
If you want to receive funds from different wallet addresses while raising funds, the only way to enable this is by creating separate deals.
# How are fees calculated on contributions?
Source: https://help.spring.net/en/articles/7977240-how-are-fees-calculated-on-contributions
Learn how fees deducted during investor contributions work on the Spring platform.
This article only applies to VCs and Investment syndicates, as projects do not charge an additional fee during a raise.
## Fee Calculation Model
Spring uses a **deductive fee structure** for deal participation. Rather than adding fees on top of investments, they are subtracted from the investor's total contribution amount.
The formula is: **Invested amount - Fee = Allocation**
This allocation determines token distribution to investors.
## Example Walkthrough
With a 10% fee and \$1 token price:
* Investor contributes: **\$1,000**
* Fee calculation: 10% × $1,000 = **$100\*\*
* Allocation: $1,000 - $100 = **\$900**
* Tokens received: $900 ÷ $1 = **900 tokens**
The defining factor for the number of tokens an investor receives is the allocation.
## Fee Distribution
Fundraising fees and contributions are directed to the same **Fundraising Wallet** configured within each deal. Spring provides detailed tracking showing:
* Total amount raised toward SAFT
* Total fees charged
This enables managers to determine how much to send to the project per SAFT requirements.
# How do I set up a vesting schedule?
Source: https://help.spring.net/en/articles/8010378-how-do-i-set-up-a-vesting-schedule
Instructions on how to use our vesting schedule feature.
## How to set up a vesting schedule
## What This Feature Allows You to Do
* Create vesting schedules for deals from start to end
* Show a breakdown of all batches (distributions) ahead of time
* Get an overview of all upcoming distributions in the Vesting tab
## How to Set Up the Vesting Schedule
1. Navigate to your desired deal
2. Access the Distributions tab and select "Create schedule"
3. Enter required fields: TGE %, TGE date, number of batches (excluding TGE), first batch date, and batch interval
4. Click "Save vesting schedule"
5. Use "Edit schedule" for future modifications
## Creating Schedules with External Allocations
When you are going to distribute from existing allocations and vesting schedules originating outside of Spring, you need to import these allocations first.
Contact the Customer Success team via Telegram for assistance.
## When Dates Are Undetermined
Distribution breakdowns can be generated without finalized dates, allowing schedule configuration later.
## Multiple Vesting Schedules
A deal can only represent one vesting schedule at a time. You can create unlimited vesting schedules with unlimited deals.
# OTC trading 101
Source: https://help.spring.net/en/articles/8337547-otc-trading-101
Learn how to list, buy and sell locked allocations on the OTC trading platform.
## How to Trade on the OTC Marketplace
## What You Are Able to Do on the OTC Marketplace
The platform enables two primary functions:
* Buy and sell your locked allocations instantly.
* List buy and sell orders to get more allocations or get liquid.
For an allocation to be eligible for sale, OTC trading must be activated by the platform admin for the respective deal.
## The OTC Fee
There is a fee associated with each trade. This fee is charged to the buyer of the allocation.
The complete fee consists of:
1. **Escrow Fee:** A fee that is freely chosen by the manager of a platform.
2. **Service Fee:** A 2.5% fee by Spring on all OTC trades.
## How Is the Fee Added?
The fee is added to the total sum of the buy order. This means that if a buyer wants to complete a $1000 OTC trade, the buyer will have to pay $1000 + service fee to complete the purchase.
# Accepted IDs for KYC
Source: https://help.spring.net/en/articles/8736254-accepted-ids-for-kyc
Learn which identification documents are accepted for KYC verification on Spring.
Spring requires users to submit valid identification and a selfie for identity verification during the KYC process.
Uploading your valid passport is always the best option and will speed up the KYC process.
Submitting alternative ID types may extend processing timelines.
## Passport-Only Countries
Spring requires passports exclusively for citizens of 90+ jurisdictions, including:
Afghanistan, Anguilla, Antigua and Barbuda, Barbados, Belize, Bulgaria, Burkina Faso, Burundi, Cameroon, Cayman Islands, Central African Republic, Chad, Comoros, Croatia, Democratic Republic of Congo, Djibouti, Dominica, Equatorial Guinea, Eritrea, Eswatini, Gabon, Gambia, Gibraltar, Greenland, Grenada, Guinea, Guinea-Bissau, Guyana, Haiti, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Libya, Madagascar, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Monaco, Montserrat, Mozambique, Namibia, Nauru, Niger, Nigeria, Palau, Panama, Papua New Guinea, Philippines, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Vanuatu, Venezuela, Vietnam, Yemen, Zambia
## Important Notices
Providing false information or an unauthentic ID (fake ID, modified ID, or someone else's ID) will ban you from registration and investment.
**On Approval Delays:**
Passport submission alone doesn't guarantee approval; KYC assessments involve multiple criteria and legal AML/CTF compliance requirements.
**On Provider Differences:**
Spring follows national and international best practices relating to ID verification and KYC, with stricter standards than some competitors.
# How to use Spring on mobile
Source: https://help.spring.net/en/articles/9859132-how-to-use-spring-on-mobile
Learn how to sign in and invest using Spring on your mobile device.
## Signing in and investing with mobile
### The best way to use Spring on mobile
To ensure the best connection, we recommend downloading the wallet extension you are using and using the browser inside this application. Every wallet extension has its own in-app browser, which makes it easy to navigate.
You can download the wallet extension you are using in the AppStore or Google Play Store.
In the demo above, the investor is using the MetaMask in-app browser.
# How to claim your tokens on the Spring platform
Source: https://help.spring.net/en/articles/9920954-how-to-claim-your-tokens-on-the-spring-platform
Learn how to claim your tokens from inside the Spring platform.
## How to claim your tokens
Spring enables token claiming specifically on the Ethereum blockchain. When your platform manager selects claiming as the distribution approach, you can access your Portfolio within the platform, pick the relevant deal, and complete the token claiming process.
You don't need to claim tokens after each distribution, you can accumulate multiple distributions and claim them all at once whenever you choose.
# Which countries are excluded from the Spring platform?
Source: https://help.spring.net/en/articles/9921112-which-countries-are-excluded-from-the-spring-platform
Learn which countries and territories are excluded from using the Spring platform.
Users from the following countries/territories are excluded from using the Spring platform:
* Iran
* Myanmar
* North Korea
* Russia
* Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson in Ukraine
These countries and territories are highly exposed to sanctions risk, as well as money laundering and terrorist financing risks.
# Which compliance features does Spring offer?
Source: https://help.spring.net/en/articles/9921119-which-compliance-features-does-spring-offer
Learn about Spring's comprehensive compliance and risk screening features.
## Spring Risk Shield
Spring's risk platform maintains member safety through comprehensive screening mechanisms. The platform includes:
* **Identity verification:** We verify investor identities, screen for fraudulent IDs, and spot potential risks.
* **Sanctions and watchlist checks:** Screening against serious offense involvement like terrorism
* **Adverse media screening:** Checks for connections to financial crimes, corruption, or scams
* **Onchain wallet screening (KYT):** Screens against sanctions lists for risky crypto interactions
* **Politically Exposed Person (PEP) assessment:** Flags PEP-related risks
* **Compliance support:** Additional assistance for unique risk requirements
## How the Risk Shield Provides Protection
* Avoids unintentional sanctions violations
* Prevents inadvertent terrorism financing
* Identifies investors linked to unethical or illegal activities
* Manages PEP-related risks
## ID Collection and Verification
Spring collects and verifies the identification of your investors prior to investment. Only investors who are KYC-approved can invest.
Requirements:
* Valid ID sign-in verification and approval
* Live selfie confirmation matching ID photo
## Sanctions and Watchlist Screening
Automated screening checks UN, EU, US, UK sanctions lists plus other jurisdictional watchlists. Wallet addresses undergo OFAC crypto sanctions verification.
## Adverse Media Screening
Automated checks scan online media for negative references covering:
* Cybercrime, money laundering, terrorist financing
* Violent/non-violent crimes, financial crime
* Fraud, scams, narcotics, regulatory breaches
## PEP Screening
Automated checks identify politically exposed persons using FATF definition and global sources.
## On-Chain Wallet and Transaction Screening
Spring conducts on-chain screenings of wallets and transactions of investors that have been identified as high-risk.
## Compliance Support
Customers receive monthly sessions with Spring's Head of Compliance discussing investor risk profiles and platform optimization.
Spring does not offer legal or advisory services.
# Accepted IDs for KYB
Source: https://help.spring.net/en/articles/9921138-accepted-ids-for-kyb
Learn which identification documents are accepted for Know Your Business (KYB) verification.
## Overview
All individuals establishing accounts with Spring must complete the KYB (Know Your Business) verification process during onboarding. This includes identity verification and background screening.
## Requirements for Platform Access
To gain access, customers must:
1. Upload a **valid ID**
2. Take a **selfie** to verify your identity
## Accepted Identification Documents
Customers are required to use a **valid international passport** for the KYB process.
### Exception for European Residents
Residents of the following European countries may alternatively use their national identification cards:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
# How to set up tiers on your platform
Source: https://help.spring.net/en/articles/9921147-how-to-set-up-tiers-on-your-platform
Learn how to set up predefined tiers inside your platform.
## How to set up the tiers
## What are tiers?
Tiers allow you to set customized rules and control access and are a way to organize members into different levels.
## You can set up tiers based on
* **Tokens:** Establish tier structures for token holders or stakers
* **NFTs:** Create tier levels based on NFT ownership
* **User-Based:** Organize tiers according to your platform members
When a token or NFT is being tracked, we scan for all holders and match them with verified Spring users, storing their balances. These scans are done daily, but you can also sync them whenever you choose.
Once a token address is tracked, you can create Tiers inside your platform and determine the different functionality.
## You can gate access to
### Your platform
Restrict entrance based on specific tiers. For example, investors must hold a certain token or stake to gain access. If the token is sold or unstaked, the investor's access will be automatically revoked.
### Deals
Control deal access through tier-based pools with customizable restrictions.