# Spring Help Center

## Docs

- [Access Control](https://help.spring.net/en/articles/10485730-access-control.md): Learn how to manage investor access in Spring with the Access Control system, including open/closed settings, tier requirements, approval processes, and token balance tracking.
- [Adding Verified Wallets](https://help.spring.net/en/articles/10486625-adding-verified-wallets.md): Learn how to verify multiple wallets in Spring to securely meet platform requirements without transferring tokens or NFTs to your login account wallet.
- [Investor Portal 101](https://help.spring.net/en/articles/6995886-investor-portal-101.md): Investor Portal: View & invest in deals, manage portfolio, and set default information. Wallet, membership, & social settings in one place.
- [What chains can I distribute tokens from?](https://help.spring.net/en/articles/6995958-what-chains-can-i-distribute-tokens-from.md): Learn which blockchains are supported for token distribution on Spring.
- [Best practices for a successful verification](https://help.spring.net/en/articles/6996315-best-practices-for-a-successful-verification.md): Get KYC verified on Spring before investing. Fill out basic info, use a valid ID, and take a selfie. Verification takes around 2.5 minutes.
- [How to import past deals into Spring](https://help.spring.net/en/articles/6998840-how-to-import-past-deals-into-spring.md): Learn how to import deals to Spring! We support Excel, CSV, and .tsv file types. No limit on deals to import.
- [Best practices for wallet setup](https://help.spring.net/en/articles/6999757-best-practices-for-wallet-setup.md): Don't speed up transactions. Use MetaMask as your wallet. And learn how to enable and configure your Ledger to make contributions.
- [Which currencies can you use to raise funds?](https://help.spring.net/en/articles/7003092-which-currencies-can-you-use-to-raise-funds.md): Spring supports raising funds in stablecoins and native coins on a variety of chains.
- [How to manage investors inside a deal](https://help.spring.net/en/articles/7007612-how-to-manage-investors-inside-a-deal.md): Learn how to use Spring's allocation management features.
- [What do the different statuses mean in your admin portal?](https://help.spring.net/en/articles/7044254-what-do-the-different-statuses-mean-in-your-admin-portal.md): Each status in your admin portal explained.
- [Setting up a fundraise](https://help.spring.net/en/articles/7044284-setting-up-a-fundraise.md): A step-by-step guide on how to create a deal and start collecting funds from investors.
- [How to do refunds on the Spring platform](https://help.spring.net/en/articles/7054141-how-to-do-refunds-on-the-spring-platform.md): With Spring, you can choose to refund a single investor or do a bulk refund to a group of investors.
- [Which wallet providers can I use?](https://help.spring.net/en/articles/7192177-which-wallet-providers-can-i-use.md): Spring supports all EVM wallets. Most common wallets to use: Metamask, Ronin and Phantom.
- [Why is identity verification important?](https://help.spring.net/en/articles/7931072-why-is-identity-verification-important.md): Understand the importance of identity verification for anti-money laundering compliance.
- [What is KYC?](https://help.spring.net/en/articles/7931107-what-is-kyc.md): Learn about Know Your Customer (KYC) verification and why it matters for investment platforms.
- [What is sanctions screening?](https://help.spring.net/en/articles/7931113-what-is-sanctions-screening.md): Learn about sanctions screening and how Spring implements it in the KYC process.
- [What is adverse media screening?](https://help.spring.net/en/articles/7931115-what-is-adverse-media-screening.md): Learn about adverse media screening as part of the Know Your Customer (KYC) framework.
- [What is on-chain transaction screening?](https://help.spring.net/en/articles/7931116-what-is-on-chain-transaction-screening.md): Learn about Spring's screening processes for wallet addresses and transactions to ensure compliance.
- [What is money laundering?](https://help.spring.net/en/articles/7931119-what-is-money-laundering.md): Learn about money laundering, its sources, and how to prevent it in investment contexts.
- [What is AML?](https://help.spring.net/en/articles/7931224-what-is-aml.md): Learn about Anti-Money Laundering (AML) laws, regulations, and practices.
- [What is CTF?](https://help.spring.net/en/articles/7931227-what-is-ctf.md): Learn about Counter-Terrorism Financing (CTF) and its importance for investment platforms.
- [What is corruption?](https://help.spring.net/en/articles/7931232-what-is-corruption.md): Learn about corruption and its relevance to compliance in investment contexts.
- [What is a PEP, and why is it important?](https://help.spring.net/en/articles/7931235-what-is-a-pep-and-why-is-it-important.md): Learn about Politically Exposed Persons (PEPs) and why enhanced due diligence is required.
- [How to export a spreadsheet of your allocation management](https://help.spring.net/en/articles/7952496-how-to-export-a-spreadsheet-of-your-allocation-management.md): It is easy to export the allocation management as a spreadsheet for any deal you have created on Spring.
- [How to manually add an investor to a deal](https://help.spring.net/en/articles/7952585-how-to-manually-add-an-investor-to-a-deal.md): If investors have contributed outside of Spring, this guide will show you how to add the investors to your allocation management.
- [Does Spring support FIAT investments?](https://help.spring.net/en/articles/7952687-does-spring-support-fiat-investments.md): Learn how you can easily reflect an allocation done through FIAT in the allocation management of your raise.
- [How to change the wallet you receive tokens on](https://help.spring.net/en/articles/7953886-how-to-change-the-wallet-you-receive-tokens-on.md): As an investor, you can change the wallet address in which you receive tokens if the deal is still open for new contributions.
- [An investor is unable to view an allocation in their investor portal. How should I proceed?](https://help.spring.net/en/articles/7953936-an-investor-is-unable-to-view-an-allocation-in-their-investor-portal-how-should-i-proceed.md): Allocations in the investor portal are displayed based on account wallets. By logging in to the correct account, you'll see your allocation.
- [An investor's wallet has been hacked. What should I do?](https://help.spring.net/en/articles/7954008-an-investor-s-wallet-has-been-hacked-what-should-i-do.md): In the scenario that a wallet has been compromised, it is paramount that you move the investor's allocations to a new account.
- [A wallet I have contributed with has been hacked. What do I do?](https://help.spring.net/en/articles/7954024-a-wallet-i-have-contributed-with-has-been-hacked-what-do-i-do.md): In the scenario that your wallet has been compromised, it is paramount that you contact your platform administrator immediately.
- [An allocation is missing in my investor portal. What do I do?](https://help.spring.net/en/articles/7954027-an-allocation-is-missing-in-my-investor-portal-what-do-i-do.md): Learn what to do if you cannot see a specific allocation in your investor portal.
- [Distribute tokens on non-EVM chains](https://help.spring.net/en/articles/7956654-distribute-tokens-on-non-evm-chains.md): Learn how to distribute tokens on any chain that is not natively supported by Spring.
- [How can I see when I get the next distribution in a deal?](https://help.spring.net/en/articles/7956676-how-can-i-see-when-i-get-the-next-distribution-in-a-deal.md): Check your vesting schedule across all contributed deals and view token distribution timelines through Spring's portfolio interface.
- [How to complete the KYC process](https://help.spring.net/en/articles/7965786-how-to-complete-the-kyc-process.md): Guide for completing Know Your Customer (KYC) verification on the Spring platform, including identity verification requirements and troubleshooting steps.
- [Why is my KYC "failed" or "declined"?](https://help.spring.net/en/articles/7965815-why-is-my-kyc-failed-or-declined.md): Learn why your KYC verification may have failed or been declined on Spring.
- [Why is my KYC "pending" and how do I proceed?](https://help.spring.net/en/articles/7965840-why-is-my-kyc-pending-and-how-do-i-proceed.md): Learn why your KYC verification is pending and how to proceed with the verification process.
- [What is an account wallet?](https://help.spring.net/en/articles/7973450-what-is-an-account-wallet.md): Overview of account wallets on Spring's platform and their relationship to investor allocations and contributions.
- [Does Spring have multi-sig support?](https://help.spring.net/en/articles/7974931-does-spring-have-multi-sig-support.md): A guide detailing Spring's current multi-signature wallet capabilities and limitations.
- [How can I see which wallet I will receive tokens on?](https://help.spring.net/en/articles/7976118-how-can-i-see-which-wallet-i-will-receive-tokens-on.md): Learn how to find which wallet address will receive your tokens on the Spring platform.
- [Token distribution with Spring](https://help.spring.net/en/articles/7976123-token-distribution-with-spring.md): In this guide, we have provided a detailed video showing how you can distribute tokens to your investors.
- [How to get started with OTC trading on your platform](https://help.spring.net/en/articles/7977089-how-to-get-started-with-otc-trading-on-your-platform.md): This guide will show you the benefits of the OTC marketplace and how you can take advantage of it.
- [Logging in to the Investor Portal](https://help.spring.net/en/articles/7977204-logging-in-to-the-investor-portal.md): Learn how to log into your personal investor portal on the Spring platform.
- [How to send tokens to claiming](https://help.spring.net/en/articles/7977220-how-to-send-tokens-to-claiming.md): Learn how to use Spring's claiming feature and how your investors can claim their tokens.
- [Can I have multiple fundraising wallets in a deal?](https://help.spring.net/en/articles/7977233-can-i-have-multiple-fundraising-wallets-in-a-deal.md): Learn about fundraising wallet limitations and alternatives in Spring deals.
- [How are fees calculated on contributions?](https://help.spring.net/en/articles/7977240-how-are-fees-calculated-on-contributions.md): Learn how fees deducted during investor contributions work on the Spring platform.
- [How do I set up a vesting schedule?](https://help.spring.net/en/articles/8010378-how-do-i-set-up-a-vesting-schedule.md): Instructions on how to use our vesting schedule feature.
- [OTC trading 101](https://help.spring.net/en/articles/8337547-otc-trading-101.md): Learn how to list, buy and sell locked allocations on the OTC trading platform.
- [Accepted IDs for KYC](https://help.spring.net/en/articles/8736254-accepted-ids-for-kyc.md): Learn which identification documents are accepted for KYC verification on Spring.
- [How to use Spring on mobile](https://help.spring.net/en/articles/9859132-how-to-use-spring-on-mobile.md): Learn how to sign in and invest using Spring on your mobile device.
- [How to claim your tokens on the Spring platform](https://help.spring.net/en/articles/9920954-how-to-claim-your-tokens-on-the-spring-platform.md): Learn how to claim your tokens from inside the Spring platform.
- [Which countries are excluded from the Spring platform?](https://help.spring.net/en/articles/9921112-which-countries-are-excluded-from-the-spring-platform.md): Learn which countries and territories are excluded from using the Spring platform.
- [Which compliance features does Spring offer?](https://help.spring.net/en/articles/9921119-which-compliance-features-does-spring-offer.md): Learn about Spring's comprehensive compliance and risk screening features.
- [Accepted IDs for KYB](https://help.spring.net/en/articles/9921138-accepted-ids-for-kyb.md): Learn which identification documents are accepted for Know Your Business (KYB) verification.
- [How to set up tiers on your platform](https://help.spring.net/en/articles/9921147-how-to-set-up-tiers-on-your-platform.md): Learn how to set up predefined tiers inside your platform.

## OpenAPI Specs

- [openapi](https://help.spring.net/api-reference/openapi.json)

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