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A wallet I have contributed with has been hacked. What do I do?
A wallet I have contributed with has been hacked. What do I do?

In the scenario that your wallet has been compromised, it is paramount that you contact you platform administrator immediately.

Håkon Øverby avatar
Written by Håkon Øverby
Updated over a week ago

If a wallet has been compromised please contact your platform's administrator immediately.

They will help you transfer your allocation to a new account wallet in Spring. Moving the allocations to a new account is the only way to make sure the hacker doesn't have access to modify sensitive data.

Be aware that a hacker who has obtained access to an investor's wallet can sign into the investor's portal using their account and manipulate sensitive data.

Important note: Modifying receiving wallets is not a comprehensive solution. The hacker can still retain the ability to sign into the account where allocations are housed and potentially alter the receiving wallets associated with the open deals to which the investor has contributed.

You should always verify with your platform admin that all your allocations have been safely moved to the new account of your choice.

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