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KYC Troubleshooting
Why is my KYC "failed" or "declined"?
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FAQ For Investors
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KYC Troubleshooting
How to complete the KYC process
Accepted IDs for KYC
Why is my KYC "failed" or "declined"?
Why is my KYC "pending" and how do I proceed?
Best practices for a successful verification
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Why is my KYC “Failed” or “Declined”?
I completed my ID verification, but my KYC was rejected. Why?
KYC Troubleshooting
Why is my KYC "failed" or "declined"?
Learn why your KYC verification may have failed or been declined on Spring.
Why is my KYC “Failed” or “Declined”?
Your verification can be unsuccessful if you haven’t completed the ID verification correctly or sufficiently.
See
How to complete the KYC process
for instructions on proper completion.
I completed my ID verification, but my KYC was rejected. Why?
Rejections occur when an investor is found to have a risk level that is too high. Our team will let you know directly in such cases.
Accepted IDs for KYC
Why is my KYC "pending" and how do I proceed?
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