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Documentation Index

Fetch the complete documentation index at: https://help.spring.net/llms.txt

Use this file to discover all available pages before exploring further.

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Why is my KYC “Failed” or “Declined”?

Your verification can be unsuccessful if you haven’t completed the ID verification correctly or sufficiently. See How to complete the KYC process for instructions on proper completion.

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I completed my ID verification, but my KYC was rejected. Why?

Rejections occur when an investor is found to have a risk level that is too high. Our team will let you know directly in such cases.