When your Know Your Customer verification remains in a pending state, there are two primary causes: either your identity verification is incomplete or inaccurate, or the team requires supplementary information.
Receiving Notification of Additional Information Needs
The system communicates additional information requirements through email notifications. If no communication has been received, this indicates you must return and ensure the identity verification was completed accurately per the previous section.
Prompt email monitoring and providing accurate information during responses reduces back-and-forth communication delays, thereby expediting the overall verification timeline.
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