To complete ID verification, you must upload a valid ID and take a selfie to verify your identity.
Uploading your valid passport is always the best option and will speed up the KYC process.
Uploading other types of ID may prolong the KYC process.
For certain countries/jurisdictions, a valid passport is the only accepted ID type. The ID types that are accepted for identity verification depend on the country and are subject to change.
Note: a passport may be required in certain instances for other countries not on the list below. This depends on the individual case and KYC review.
Passport-only countries
🇦🇫 Afghanistan
🇦🇮 Anguilla
🇦🇬 Antigua and Barbuda
🇧🇧 Barbados
🇧🇿 Belize
🇧🇬 Bulgaria
🇧🇫 Burkina Faso
🇧🇮 Burundi
🇨🇲 Cameroon
🇰🇾 Cayman Islands
🇨🇫 Central African Republic
🇹🇩 Chad
🇰🇲 Comoros
🇭🇷 Croatia
🇨🇩 Democratic Republic of Congo
🇩🇯 Djibouti
🇩🇲 Dominica
🇬🇶 Equatorial Guinea
🇪🇷 Eritrea
🇸🇿 Eswatini
🇬🇦 Gabon
🇬🇲 Gambia
🇬🇮 Gibraltar
🇬🇱 Greenland
🇬🇩 Grenada
🇬🇳 Guinea
🇬🇼 Guinea-Bissau
🇬🇾 Guyana
🇭🇹 Haiti
🇯🇲 Jamaica
🇰🇪 Kenya
🇰🇮 Kiribati
🇱🇸 Lesotho
🇱🇷 Liberia
🇱🇾 Libya
🇲🇬 Madagascar
🇲🇻 Maldives
🇲🇱 Mali
🇲🇭 Marshall Islands
🇲🇷 Mauritania
🇫🇲 Micronesia
🇲🇨 Monaco
🇲🇸 Montserrat
🇲🇿 Mozambique
🇳🇦 Namibia
🇳🇷 Nauru
🇳🇪 Niger
🇳🇬 Nigeria
🇵🇼 Palau
🇵🇦 Panama
🇵🇬 Papua New Guinea
🇵🇭 Philippines
🇰🇳 Saint Kitts and Nevis
🇱🇨 Saint Lucia
🇻🇨 Saint Vincent and the Grenadines
🇼🇸 Samoa
🇸🇹 Sao Tome and Principe
🇸🇳 Senegal
🇸🇱 Sierra Leone
🇸🇴 Somalia
🇿🇦 South Africa
🇸🇸 South Sudan
🇸🇩 Sudan
🇸🇷 Suriname
🇸🇾 Syria
🇹🇯 Tajikistan
🇹🇿 Tanzania
🇹🇱 Timor-Leste
🇹🇴 Tonga
🇹🇹 Trinidad and Tobago
🇹🇲 Turkmenistan
🇹🇨 Turks and Caicos Islands
🇹🇻 Tuvalu
🇺🇬 Uganda
🇦🇪 United Arab Emirates
🇻🇺 Vanuatu
🇻🇪 Venezuela
🇻🇳 Vietnam
🇾🇪 Yemen
🇿🇲 Zambia
It is important that you provide correct information. Providing false information or an unauthentic ID (fake ID, modified ID, or someone else's ID) will ban you from registration and investment.
I registered with my valid passport. Why am I not approved?
The ID verification and KYC approval are based on many factors, and the review process may take some time. This means uploading a valid ID is only one step of the process and does not guarantee KYC approval. The requirements relating to KYC are based on legal requirements for AML/CTF. This means that we can't make any exceptions or break the rules.
I have KYC'ed with other providers before and have not had any issues in the past. Why is my KYC delayed or rejected at Spring?
Spring follows national and international best practices relating to ID verification and KYC. Other providers of KYC may not follow the same rules or have the same stringent methods as Spring. When it comes to compliance, there are no shortcuts or exceptions. Our rigorous KYC process is in place to safeguard our company, clients, and community.